At Emma Tents, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

We accept returns only for items that are:

• Delivered in damaged or defective condition
• Incorrectly delivered (wrong item)

To be eligible for a return:

• The item must be unused and in its original packaging
• You must notify us within 1–3 days of receiving your order

2. Return Process

To initiate a return:

• Email us at [email protected]
• Include your order details and a clear description or photo of the issue

Once your request is reviewed and approved, our team will guide you through the return steps.

3. Refunds

Refunds are issued only for eligible returns and will be processed after we receive and inspect the returned item. Since we offer Cash on Delivery, refunds will be arranged via direct communication through the contact information you provide.

4. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or neglect
• Items returned without original packaging

5. Contact Us

For any questions regarding returns or refunds, please reach out to:
📧 [email protected]